Privacy Policy

1. Introduction

MyCareerLab respects your privacy and is committed to protecting personal information collected through our website, consultations, assessments, booking forms, and communication channels. By using the MyCareerLab website or services, you consent to the collection and use of information as outlined in this Privacy Policy.

2. Information We Collect

MyCareerLab may collect the following personal information:

• check_circleFull names
• check_circleContact details (email address and phone number)
• check_circleStudent school information
• check_circleAcademic results and subject selections
• check_circleCareer assessment information
• check_circleBooking and payment information
• check_circleInformation shared during consultations
• check_circleWebsite usage information collected through cookies or analytics tools

3. How Information Is Used

Personal information is collected and used for the following purposes:

• check_circleProviding career guidance and consultation services
• check_circleAdministering Morrisby assessments and reports
• check_circleManaging bookings and payments
• check_circleCommunicating with students and parents
• check_circleImproving website functionality and user experience
• check_circleSending service-related updates or information
• check_circleMeeting legal or regulatory obligations where required

4. Consent

By submitting personal information through the website, booking forms, assessments, or consultations, users consent to the collection and processing of their information for the purposes outlined in this Privacy Policy. Where services involve minors, consent may be obtained from a parent or legal guardian.

5. Protection of Personal Information

MyCareerLab takes reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction. Access to personal information is limited to authorised persons who require access for service delivery purposes.

6. Sharing of Information

MyCareerLab does not sell personal information to third parties. Information may be shared with trusted service providers or systems only where necessary for delivering services, such as:

• check_circleOnline booking systems
• check_circlePayment providers
• check_circleMorrisby assessment systems
• check_circleWebsite hosting or analytics providers

Any third-party providers are expected to maintain appropriate privacy and security standards.

7. Morrisby Assessment Information

Assessment information and reports generated through the Morrisby Profile are used solely for educational and career guidance purposes. Results are treated confidentially and shared only with the student and/or authorised parent or guardian unless otherwise agreed.

8. Cookies and Website Analytics

The MyCareerLab website may use cookies or analytics tools to improve website functionality and understand visitor behaviour. Users may disable cookies through their browser settings if preferred.

9. Retention of Information

Personal information will only be retained for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law.

10. User Rights

In accordance with POPIA, users may request:

• check_circleAccess to personal information held by MyCareerLab
• check_circleCorrection or updating of inaccurate information
• check_circleDeletion of personal information where appropriate
• check_circleWithdrawal of consent where legally permissible

11. Third-Party Websites

The MyCareerLab website may contain links to external websites. MyCareerLab is not responsible for the privacy practices or content of third-party websites.

12. Updates to This Privacy Policy

MyCareerLab may update this Privacy Policy from time to time. Updated versions will be published on the website and continued use of the website constitutes acceptance of any updates.